Privacy Policy

1. Purpose & Regulatory Compliance

INFRANIX TECHNOLOGIES PRIVATE LIMITED is committed to transparent and ethical data handling practices. This Privacy Policy outlines how we collect, process, store, and protect your information when you visit infranixsoln.online, browse our printer catalog, place an order, or submit a customer care inquiry. Our privacy practices comply with applicable global privacy standards, including the Information Technology Act 2000, GDPR principles for cross-border transactions, and Google Merchant Center and Google Ads User Data Policies.

2. Categories of Information We Collect

We collect only the minimum necessary personal and transaction details required to deliver genuine products and provide customer service:

• Personal Contact Data: Full name, verified email address, physical delivery shipping address, and billing address provided during checkout or inquiries.
• Commercial Order Data: Itemized list of ordered printers, ink bottles, or toner cartridges, order reference identification numbers, invoice totals, and shipment tracking numbers.
• Communication Records: Customer care inquiries, setup guidance requests, return requests, and email correspondence.
• Device & Usage Diagnostics: Anonymous aggregated data such as browser type, operating system version, referring URLs, and page loading performance metrics collected via privacy-conscious functional cookies.
• Payment Information: All payments are processed through certified PCI-DSS compliant payment gateways. We never store, log, or have access to full credit card numbers, CVV codes, or private banking credentials on our servers.

3. Absolute Zero Data-Selling Commitment

We maintain an uncompromising, permanent policy: We do NOT sell, lease, rent, trade, or distribute your personal information or email address to any third-party marketing agencies, lead aggregators, or unauthorized telemarketers. Your data is utilized exclusively for order fulfillment, courier delivery coordination, and direct customer care communication regarding your purchases.

4. Lawful Purpose & Use of Collected Information

We process customer information solely for legitimate commercial objectives:

• Fulfilling confirmed printer and consumable orders and preparing insured courier packages.
• Generating tax-compliant itemized commercial invoices and delivery receipts.
• Transmitting automated dispatch confirmations and live parcel tracking updates to your email.
• Processing 7-Day return, replacement, and transit damage claims smoothly.
• Answering customer inquiries regarding product compatibility and initial setup guidance.
• Protecting our website, clients, and transaction infrastructure against fraudulent payments and abusive cyber activities.

5. Cryptographic Security & Data Storage

Your digital security is safeguarded with robust measures. All data transmitted between your device and Infranix Solution is encrypted using 256-bit Transport Layer Security (TLS/SSL). Administrative access to customer order databases is strictly controlled through multi-factor authentication, principle-of-least-privilege access rules, and automated security logs.

6. Cookies and Anonymous Analytics

Our website uses standard functional session cookies to enable essential e-commerce capabilities, including preserving items in your shopping cart across pages, maintaining filter selections in the catalog, and ensuring secure checkout sessions. You may disable cookies through your web browser preferences; however, disabling essential cookies may impact checkout functionality.

7. Authorized Third-Party Service Providers

We only disclose essential customer data to trusted operational service partners strictly necessary to complete your purchase:

• Logistics & Courier Partners: Recognized postal and courier carriers (e.g. FedEx, UPS, national postal networks) who receive recipient name, shipping address, and order reference to deliver physical parcels.
• PCI-DSS Payment Gateways: Certified payment processors that securely handle tokenized card transactions.

These partners are legally bounded by strict non-disclosure obligations and are prohibited from retaining or using your data for any unauthorized purpose.

8. Customer Privacy Rights & Data Deletion

Regardless of your geographical location, you hold full authority over your personal information:

• Right to Access & Portability: You may request a copy of the personal information we maintain regarding your account and order history.
• Right to Rectification: You may request corrections to inaccurate or incomplete shipping and identity records.
• Right to Deletion: You may request permanent deletion of your customer profile, subject to statutory tax and financial auditing retention laws.
• Right to Opt-Out: You may unsubscribe from commercial promotional email newsletters at any moment with a single click.

9. Privacy Desk & Compliance Inquiries

For privacy inquiries, data inspection requests, or questions regarding our consumer privacy practices, please contact our designated Data Privacy Officer: