Return & Refund Policy

1. 7-Day Direct Return & Replacement Guarantee

At Infranix Solution, customer peace of mind is paramount. Every brand-new printer, ink system, and consumable delivered through our online store is backed by our comprehensive 7-Day Direct Return and Replacement Guarantee. If your item arrives with physical damage from shipping transit, exhibits an out-of-the-box operating defect (Dead on Arrival), or has missing factory accessories, you may initiate a return or replacement request within 7 calendar days of receipt.

2. Return Eligibility Criteria

To qualify for a return or replacement under our policy, the item must fulfill the following criteria:

• The claim must be submitted within 7 calendar days from the date tracking shows the parcel was delivered.
• The product must be returned with all original manufacturer accessories, power cords, paper trays, manuals, and protective packaging materials included in the box.
• The unit must retain its original serial number label and factory bar code matching our dispatch record.
• Items damaged due to unauthorized opening, accidental drops by the customer, water exposure, or unapproved third-party modifications are not eligible for direct merchant return (manufacturer warranty claims may still apply).

3. Step-by-Step Return Process

1. Initiate Request: Email our customer desk at service@infranixsoln.online or contact@infranixsoln.online with your Order ID (e.g., IX-84920) and a brief description of the issue.
2. Receive RMA & Prepaid Label: Our customer team will review your request within 12–24 business hours and email you a Return Merchandise Authorization (RMA) along with a prepaid courier return label.
3. Pack the Item: Place the printer and accessories back into its original protective carton and attach the prepaid return shipping label securely on the outside.
4. Pickup / Handover: Hand over the package to the courier during the scheduled home/office pickup or drop it off at an authorized carrier station.
5. Inspection & Resolution: Once the package reaches our operations depot, our team verifies the contents within 24–48 hours and executes your preferred resolution: either dispatching a brand-new factory-sealed replacement unit or processing a 100% full refund.

4. Transparent Refund Timelines

When a refund is approved, it is credited directly to your original payment method (Credit Card, Debit Card, or Net Banking). Refunds are submitted to our payment processor within 24 hours of inspection. Depending on your financial institution, funds typically reflect in your account within 3 to 5 business days. An itemized refund receipt will be emailed to you immediately upon processing.

5. Order Cancellation Before Dispatch

If you wish to cancel an order prior to warehouse dispatch (usually within 12–24 hours of order placement), please notify our team promptly at service@infranixsoln.online. If your order has not yet been collected by the courier, we will cancel the order immediately and issue a 100% full refund with zero cancellation fees.

6. Beyond 7 Days: Original Manufacturer Warranty

After the initial 7-day merchant return window concludes, your hardware remains fully protected by the original equipment manufacturer's limited factory warranty. You can register your product serial number directly with HP, Canon, Epson, or Brother to receive authorized warranty service, components replacement, and nationwide manufacturer support.

7. Customer Desk & Returns Inquiries

For return requests, replacement assistance, or refund tracking, our customer care specialists are available to assist: